The 20 Best Online Community Manager Software Tools

The digital era has resulted in an overload of ads that consumers face every day, posing a challenge for businesses to sustain their customers’ interest in their products or services. As a solution, businesses have modified their tactics and are using diverse strategies to ensure customer loyalty.

Growing an online community is one of the most common strategies they use, and they maintain customer focus using community manager software tools.

These software tools have many customer engagement features that help businesses keep their brands at the top of their customers’ minds.

If that’s something you want to achieve for your business, you’re in luck. This article reveals some of the best community management tools on the market!

What Are the Best Online Community Manager Software Tools?

If you plan to build communities on social platforms like Instagram and Facebook or create your very own platform from scratch, you’ll need community management software. These tools have features like member controls and alerts that help you manage online communities and drive engagement.

My team has selected the top three community manager software tools and has provided an overview of some other great selections below. Our top picks are Brand24, NapoleonCat, and Grytics.

The three community manager software tools highlighted as the best here combine some of the finest all-around qualities ranging from analytics, moderation tools, community and website builders, bulk publishing features, and social listening.

1. Brand24

Overview

Brand24 is one of the best community management tools for social media marketing campaign management and managing your brand reputation. Its social listening features (e.g., its Discussion Volume Chart) are top-notch and give you a window into what your target audience finds interesting.

One of the software’s key features is its alerts, which notify you about positive and negative brand mentions. And this social media management tool excels at organizing mentions and other data into exportable reports you can use off-platform.

Highlights

• The Mentions Feed shows you what your audience is saying about your brand, allowing you to take action in real-time.
• A Discussion Volume Chart helps you identify changes in discussion volume and potential issues, ensuring you protect your brand image in a timely manner.
• Highly-customizable alerts keep you updated on positive or negative mentions about your brand.
• The data exporting functionality lets you convert gathered mentions into PDF reports, infographics, or .xls files for use outside the platform.
• Powerful filtering helps you narrow down search results by sentiment, mention source, number of visits, and so on.

Pricing

Brand24 has four subscription plans.

• Individual plan: $49 per month
• Team plan: $119 per month
• Pro plan: $179 per month
• Enterprise plan: $299 per month

Each plan supports a specific number of keywords (3, 7, 12, and 25, respectively) and mentions (2000, 5000, 25,000, and 100,000, respectively) per month. The Individual plan supports only one user. Also, the software has a 14-day free trial.

Bottom line

If you’re looking for online community management software that helps to protect your brand’s reputation, look no further than Brand24. Features like its alerts, Mention Feed, and Discussion Volume Chart make community management and social listening a breeze. And its data exporting capabilities and filtering help to keep community managers organized.

Reputation management agencies and small, medium, and large businesses will benefit from using this tool. You can get a free trial here.

2. NapoleonCat

Overview

NapoleonCat is one of the most amazing social media management tools you can use to strengthen community engagement.

Incorporating it into your community management strategy brings benefits like multi-platform social media analytics and multi-user engagement, which lets you respond to multiple comments simultaneously from the same place.

In addition to helping you manage online conversations, NapoleonCat shines when you need to publish on two or more social media platforms. And its integrations with major platforms and powerful reporting features mean you’ll always have a bird’s-eye view of your campaign’s performance.

Highlights

• NapoleonCat’s auto-moderation features let you automatically delete or hide spam and offensive comments and reply to complaints via private messages.
• A multi-user engagement tool facilitates the management of multiple comments, messages, and reviews from one place.
• Its data-rich analytics tool helps you track performance across multiple profiles and pages during a specified period.
• NapoleonCat’s Social Media Publishing tool lets you publish your content across multiple profiles and social media networks from the same place.
• The Social Media Reporting tool integrates with Facebook, Instagram, and Twitter and lets you create social media reports in under a minute.

Pricing

NapoleonCat has three subscription plans.

The Standard plan starts at $31 a month, while the Pro plan starts at $76 per month. Both plans’ prices vary depending on the number of social profiles (between 1 and 100+) you want to manage and the size of your social media team (between 1 and 30+ users). Luckily, NapoleonCat offers a 2-week free trial for both.

You’ll need to contact the NapoleonCat team for the Custom plan’s price.

Bottom line

Community managers, influencers, and businesses of all sizes will get the most out of NapoleonCat. It’s packed with tons of features that simplify community management. Particular highlights of this software include its Social Media Reporting and multi-user engagement tools.

If you need to manage multiple online communities spread across different social networks, we can’t recommend a better tool for the job. It also offers a free trial here.

3. Grytics

Overview

Grytics is an online community management software with a particular focus on Facebook groups. You can use it to automate your posts and monitor the goings-on in your Facebook group. It has an easy-to-use dashboard that provides detailed analytics on factors like member data, membership growth, and more. And its reports provide revealing and actionable insights.

One of the most powerful ways Grytics helps manage communities is through keyword alerts. Not only are they completely customizable, but they also help focus your attention on the most influential members of your community. In addition, you can use the software to schedule your Facebook posts, and it’s an excellent tool for social listening.

Highlights

• The Grytics dashboard provides the data needed to monitor, analyze, and manage your Facebook community.
• Its scheduled post functionality saves you time by letting you manage and automate your posts on a predetermined schedule.
• The software supports keyword alerts, allowing you to create a list of keywords and phrases used by community members that you deem as requiring immediate attention.
• Grytics supports the creation of customizable reports that help you make the right changes to your Facebook group.
• It’s an excellent community manager for social listening.

Pricing

Grytics has three subscription plans.

The Standard plan costs $99 per month, while the Advanced plan costs $199 per month. Both plans work with Facebook groups only, and you can try them free of charge here or schedule a demo here.

You’ll need to contact the Grytics team for the Enterprise plan’s price.

Bottom line

Grytics is a fantastic community management tool for managers whose social media marketing strategies focus exclusively on Facebook groups. This community platform excels at helping community managers schedule posts and provides all the analytics needed to maintain a growing community.

If you’re not ready to juggle community management across multiple platforms and want to stick to Facebook groups, this is the software for you. You can have a free trial here.

4. Sprout Social

Overview

Sprout Social is an all-in-one platform for community management across multiple social media sites. This easy-to-use platform integrates with major social media networks (Instagram, Facebook, etc.) and helps you monitor social mentions and build authentic connections with your members. Meanwhile, its automation features save you time.

Some of its key features include message tagging functionality, which helps you organize messages into categories (e.g., “Support Issues”).

They also include customizable reporting tools, which help to identify potential customers and brand advocates. On top of that, it’s a capable content scheduler, and its dashboard provides tons of helpful data for shaping your content strategy.

Highlights

• It integrates with multiple social media platforms, including Facebook, Instagram, LinkedIn, Twitter, and TikTok.
• Sprout Social’s social scheduling functionality helps you with the planning, organization, and publishing of content on multiple social networks.
• The Message Tagging feature enables the grouping and categorization of messages according to business and marketing strategies.
• Customizable reporting tools and detailed social data provide analytics that helps you make strategic decisions.
• The Sprout Social Engagement tools facilitate swift and efficient connections with customers, enabling you to respond to their needs and build brand loyalty.

Pricing

Sprout Social has four plans.

The Standard plan costs $249 per month ($199 per additional user), the Professional plan $399 ($299 per additional user), and the Advanced plan costs $499 ($349 per additional user).

Contact the Sprout Social Team for the Enterprise plan’s price.

Except for the Enterprise plan, all of the above plans have a 30-day free trial.

Bottom line

Whether you run a large, medium, or small business with accounts on all the major social media networks, Sprout Social can help you manage your online community. It has several powerful tools that simplify and streamline community management, and its engagement tools are incredibly effective.

If you want to leverage the power of automation to organize and manage your community, we can’t recommend a better tool for the job. It offers a free trial here.

5. Taggbox

Overview

Taggbox takes a different approach to community management. Rather than focusing on managing digital spaces, this platform helps community managers collect user-generated content from their communities to share elsewhere. For example, you can grab reviews about your product on Instagram using Taggbox and put them on your website.

The software facilitates obtaining content rights from users, ensuring community managers avoid future copyright issues. It supports the publishing of this content to multiple digital channels, including email inboxes and websites (e.g., Testimonials sections). And it’s powered by integrations with software like Shopify and Slack.

Highlights

• Taggbox Widget facilitates the collection of user-generated content (e.g., Instagram comments) you can embed into your website to build trust.
• You can use the platform to collect the content rights to user-generated content, allowing you to avoid copyright issues.
• The Taggbox analytics dashboard keeps you informed about your campaign’s performance, letting you optimize as necessary.
• You can use Taggbox to publish your UGC campaign to almost any marketing channel, including email inboxes and websites.
• It integrates with third-party software like MailChimp, Slack, and Shopify.

Pricing

Taggbox has plans that cut across its four product categories: Display, Widget/Campaign, Taggshop, and UGC (user-generated content).

Its Digital Display plans are categorized into Launch ($99/month), Engage ($199/month), Professional ($299/month), and Enterprise (custom price).

Meanwhile, its Taggshop plans are categorized into Growth ($49/month), Professional ($149/month), and Premium ($299/month).

Since there are too many plans to list, we suggest browsing through the options to find the plan that works best for your team.

Bottom line

Taggbox is ideal for businesses that operate in the e-commerce industry. User-generated content like reviews is integral for building trust with potential customers, and this community management software helps businesses obtain the rights to the said content.

Consider using Taggbox to give your e-commerce brand legitimacy. It offers a free trial here.

6. Emplifi

Overview

Emplifi is another online community management software tool that excels at social listening.

The tool provides a chatbot you can use to give automatic responses to common queries. And it leverages artificial intelligence to spot negative sentiment, letting you catch and deal with issues on time before they snowball into full-blown crises.

Thanks to its always-on social listening capabilities, you can monitor community conversations round the clock and stay tuned in to your audience’s ever-changing opinions and interests.

And its centralized inbox brings serenity to an ordinarily chaotic workflow, letting you respond to comments and support-related issues from one central hub.

Highlights

• Emplifi’s automation capability reduces costs and helps performance by enabling the automation of digital touchpoints.
• The software’s unified inbox facilitates social listening, efficiently helping you create organic and unique customer experiences.
• Emplifi’s AI-powered insights facilitate crisis management by helping you spot and act on negative audience sentiment before it morphs into an uncontrollable problem.
• An AI chatbot saves you time by handling common queries, freeing up time and energy for the responses that require a more human touch.
• Emplifi’s always-on social listening capability helps you monitor audience conversations across multiple social networks 24/7.
• It supports collaboration and data-sharing across teams.

Pricing

Emplifi doesn’t provide pricing information on its website. However, you can book a demo here. The software also has a free trial available, and you can contact the team here for price and software-related inquiries.

Bottom line

Businesses of all sizes will benefit from using Emplifi. The tool has incredible social listening capabilities and handles automated tasks exceptionally well. Crucially, you can use it to nip negative sentiment in the bud, and this crisis-management functionality is the software’s biggest draw.

Consider getting Emplifi if the nature of your business demands you stay on top of negative sentiment. You can check its free trial here.

7. Bettermode (Formerly Tribe)

Overview

Bettermode (formerly called Tribe) is a community management software for building communities from the ground up. It provides a slew of moderation and gamification features that help drive community engagement and management. And it has excellent analytics that provides a wealth of data on your community’s performance and health.

This community management tool lets you give user permissions and privileges to your members and organize them into regular members, admins, and moderators. In addition, you can regulate member behavior using its profanity filter and keyword blocklist. And you can award members badges for their positive contributions to your community.

Highlights

• You can organize community members by member roles (regular member, admin, or moderator) and assign them permissions and privileges.
• Badges and other gamification features let you recognize and reward community members for their positive contributions to the community.
• The analytics tools help you measure reach and engagement, visualize growth, and discover community trends.
• Moderation tools like the profanity filter and keyword blocklist help keep discussions within the community civil.
• Bettermode’s customization features let you build out your community how you see fit.

Pricing

Bettermode has two pricing plans. Both plans provide a fully white-label experience and have features like single sign-on and advanced apps. Meanwhile, the Enterprise plan has enterprise-grade security for keeping your data safe and an audit and security log (among other advanced features).

The Advanced plan starts from $599 per month, while the Enterprise plan has a custom price (contact sales for the amount). You can book a demo for either plan here.

Bottom line

Large businesses and big brands can use Bettermode to build thriving brand communities. If community regulation is high on your list of community management priorities, you’ll find the tool’s considerable moderation features appealing.

In addition, its gamification features can help drive engagement, and its analytics capabilities provide a whole-of-community view that can help shape your community management efforts. Check out the product here.

8. inSided

Overview

inSided is another online community management software that’s capable of building communities from scratch. The tool can handle video conferences, and it lets attendees interact through comments during live Q&A sessions. Businesses can use it to create a knowledge base that customers can turn to for answers to FAQs, tutorials, and product-related guides.

In addition, it has gamification capabilities to drive engagement and moderation tools for member regulation. You can rely on its analytics to stay informed about your community (i.e., growth rate, churn rate, etc.). And its considerable communication tools let you easily inform your customers about product updates, upcoming releases, etc.

Highlights

• A built-in gamification engine encourages long-term engagement from community members through likes, award badges, point systems, and more.
• Community analytics provide meaningful insights and help you to make informed decisions backed by data.
• Its customizable drag-and-drop functionality lets you build your ideal community with your preferred layout and brand colors.
• inSided’s Advanced Q&A discussions help drive engagement with your community members.
• The inSided moderation tools enable assigning user roles, user management, and community access regulation.

Pricing

inSided has three subscription plans categorized by the number of admin seats they provide: a Professional (3 admin seats), Business (5 admin seats), and Enterprise (10 admin seats) plan.

None of their prices is available on the website. However, you can request a quote for each plan here.

Bottom line

inSided is for businesses that don’t want to rely on existing social media platforms when building online communities. Its drag-and-drop functionality levels the playing field, allowing anyone to build a community around their brand.

Meanwhile, its knowledge base, gamification features, and ability to power events make this community platform ideal for any business that wants to interact with its customers in an engaging manner. Check out the product here.

9. Thrive by Higher Logic

Overview

Thrive by Higher Logic is an excellent community management tool with community-building capabilities. In addition to helping businesses build communities from scratch, the software provides customizable templates for businesses that are pressed for time.

It also has amazing tools for tracking trends and discussions, providing you with a window into your customers’ minds.

This platform lets community managers collect payments from membership subscribers through a built-in payment system. It has automated tools that facilitate engagement by reminding members to return to the community via email and pop-up notifications. And it has analytics tools that provide insights into the communities you manage.

Highlights

• You can create a community in no time using Thrive’s straightforward user interface.
• Thrive provides pre-built communities, saving you time if you’re not especially creative.
• Automated engagement tools help to encourage members’ return to the community via email and in-app notifications.
• Thrive’s analytics tools keep you informed about your community’s overall health and growth prospects.
• The built-in payments system helps facilitate paid memberships, letting you monetize your community through membership subscriptions and gated content.

Pricing

Higher Logic doesn’t have Thrive’s pricing information on its website. You can request pricing information from the Thrive sales team when you request a demo here.

In the alternative, contact the Higher Logic team via telephone (202-360-4402), fax (866-533-0428), and email (sales@higherlogic.com). And you can speak directly to someone on the sales team by calling 866-670-1402 (ext. 1).

Bottom line

Businesses that want to build communities around their brands will appreciate Thrive’s slew of community-building tools. Its easy-to-use interface, automated engagement tools, and analytics make it an incredibly accessible community builder and management tool.

The templates provided by it save time and energy better spent on other parts of your business, while its payments system makes the software an appealing choice for those who want to monetize their communities. Check out the product here.

10. Wild Apricot by Personify

Overview

Wild Apricot is a membership management tool for “emerging nonprofits and chapters.”

The software simplifies community management by providing a straightforward setup and a signup process that’ll take your members less than 30 seconds to complete. And it stores your data in the cloud, providing a database you can remotely update 24/7.

It has an email tool that facilitates automatic communication with members and a powerful website builder. Also, it’s capable of processing payments, meaning you can use it to accept membership fee payments. Wild Apricot also caters to businesses that want to create an online store alongside the community by providing a ready-to-use online store.

Highlights

• The straightforward website builder makes building websites quick and painless by using drag-and-drop functionality (no IT skills required).
• Wild Apricot’s payment processing tools provide a means of collecting payments, automatically generating invoices, and so on.
• It comes with event management tools like customizable registration forms, allowing you to easily capture member data for your community database.
• The software stores all membership data in the cloud, providing a secure database you can easily update and search.
• It has a mobile app that conveniently lets members access your community from any mobile device while on the go.
• It’s the best community management software for chapters, emerging nonprofits, and the like.

Pricing

Wild Apricot doesn’t have any pricing information on its website. However, you can talk to its team about pricing when you book a demo. In addition, you can contact the Wild Apricot team here to make pricing-related inquiries, and it has a free trial available.

Bottom line

Trade associations, Chambers of Commerce, colleges, universities, small emerging nonprofits, and similar organizations will benefit from using Wild Apricot. The software is one of the best community management tools for these organization types, and it provides all the features necessary for managing an online community. It has a free trial here.

11. Hivebrite

Overview

Hivebrite is a customer-centric community management tool with community-building capabilities. Organizations like the British Heart Foundation use it to manage their community of customers.

It has tools for moderation, a media center where companies can share their product’s documentation, and a payment gateway for processing subscription fees.

Hivebrite also has a calendar that gives members automated updates about community events and activities. The software can create forums where members of your community can discuss topics of interest. It’s fully customizable, so you can incorporate your brand’s logo and colors into your community’s layout. And it has analytics tools for measuring engagement.

Highlights

• Hivebrite’s moderation tools let you regulate your community and grant community members user permissions that enable them to administer.
• It has laser-focused targeting filters that let you target your members by location, industry, group, etc., ensuring you always share relevant events and content with the right people.
• Hivebrite supports community monetization, providing integrations with payment gateways that facilitate subscription fee collection.
• In-app notifications provide a convenient means of keeping community members in the loop about community events and activities.
• Hivebrite’s powerful data management features let you export your members’ data into a CSV file, enabling you to stay informed about your members on and off-platform.

Pricing

Hivebrite doesn’t have pricing information on its website. Still, you can request a demo here and take up price-related inquiries with the Hivebrite sales team. Alternatively, you can send an email to contact@hivebrite.com to enquire about the software’s price.

Bottom line

Anyone from large organizations to small business owners and influencers can build communities using Hivebrite. However, the software excels when it’s used to create a community around a product.

The fact that it supports the creation of forums presents an opportunity for businesses to understand their customers and use their feedback in future products. Check out the product here.

12. Mobilize

Overview

Mobilize facilitates the creation of private communities. It’s aimed at entities like nonprofits, professional networks, and associations and has many features that make it an excellent community management tool.

In addition, its analytics tools are top-notch and provide visual metrics that give you invaluable insights into your community and its members.

Some of Mobilize’s key features include tools for event management, communication via direct messages, and community administration capabilities.

In addition, the software has an amazing member directory, which helps in segmenting members by content, events, and outreach. And you can create a personalized onboarding experience for new members.

Highlights

• The software’s moderation tools let you grant user permissions and appoint members as admins and moderators.
• Customizable and personalized search functionality provides community members with a convenient means of finding the content they’re most interested in.
• Mobilize’s Member Directory facilitates community member segmentation, allowing precise targeting for outreach, activities, events, and so on.
• This community management tool can create polls, questionnaires, reviews, and other interactive content, providing a variety of ways to drive community engagement.
• Mobilize’s analytics tools provide helpful reports and visual performance metrics on member interaction and engagement, giving you insight into your community’s health.

Pricing

The Mobilize website doesn’t provide information about the software’s price. You can request a demo and make your pricing inquiries during your meeting with the Mobilize team.

Alternatively, you can contact the team using the form here or send an email to sales at sales@mobilize.io.

Bottom line

Mobilize is marketed as being useful to nonprofits, associations, and professional networks. It has everything the above-mentioned entities could want from community management software, but other companies will also find it useful.

Consider using Mobilize if video conferences play a huge part in your community-building efforts. Check out the product here.

13. Zapnito

Overview

Thanks to its user-friendly interface, Zapnito is one of the easiest community builders to work with. The software’s primary purpose is to provide businesses with the tools needed to build online communities. Naturally, it’s packed with community management features for maintaining the community once it’s built.

The software provides 50+ ways to alert your members about new community-related content. It supports community monetization through Google Ads and Stripe integration, and it provides tools that let members communicate with one another and create content.

You can even use it to create sponsored content. Finally, the Zapnito team provides personalized support.

Highlights

• Its beginner-friendly interface makes setting up a thriving community quick and easy, letting you launch your community in weeks and not months.
• Zapnito provides multiple community monetization options for community managers.
• Automated customer engagement options provide over 50 ways to alert community members about new content and community activities via email, driving engagement.
• The Zapnito conversation and commenting tools encourage discussions between community members that drive engagement and make members return to the community.
• Intuitive tools provide a straightforward way for members to contribute to the community, facilitating member-generated content.

Pricing

Zapnito has two plans: a Corporate and Enterprise plan. You’ll need to contact the Zapnito team for a quote for both plans, as the website doesn’t have any pricing information on it. Alternatively, fill out the form on this page to contact the company’s team.

Bottom line

Just about any business can use Zapnito to build and manage a community. It’s incredibly beginner-friendly and has all the tools necessary for driving and managing engagement in an online community.

Consider using Zapnito if you’re new to building online communities and community management software. Check out the product here.

14. Agorapulse

Overview

Agorapulse is a fantastic community management tool for organizing communities across multiple social media accounts.

You can use it to develop and publish content tailor-made for various social media platforms, and it has top-notch analytics tools for measuring your campaign’s effectiveness.

Also, this software is excellent for social listening. You can label users and prioritize their comments, ensuring you respond on time and manage conversations about your brand. 

Highlights

• Agorapulse’s reporting tools help shape your social media strategy by providing you with data-backed insights on what you’re doing right and wrong.
• Its social listening tools let you discover what’s being said about your brand on social media, engage with and respond to customers and act on feedback.
• The content publishing tools support tailoring content to specific social media platforms and publishing on the go through the Agorapulse app.
• Agorapulse’s analytics tools help measure your social media campaign’s ROI by providing data on posts and conversations responsible for driving traffic, leads, and sales.
• Its organizational tools support labeling users.

Pricing

Agorapulse has four subscription plans.

The Standard plan costs $59 per month, the Professional plan $99, and the Advanced plan $149.

All three plans accommodate a set number of social profiles (10, 15, and 20, respectively), with each additional profile costing $15 per month. They all have a 30-day free trial.

The Custom plan doesn’t have an explicit price, but you can get a quote from the Agorapulse team.

Bottom line

Social media managers like West Virginia University and Confluent Health use Agorapulse for community management. However, any business can use this software to manage conversations within the communities they’ve built on the various social media platforms.

Its affordable plans, incredible publishing tools, and social listening features make it a highly recommended platform for any business that’s serious about community management. It offers a free trial here.

15. Buffer

Overview

Buffer is an all-in-one community management tool. It can handle almost any community management-related task you can think of.

For example, you can use its auto-publishing features to schedule your Instagram posts and TikTok stories. Also, Buffer is excellent for planning and creating posts destined for all the major platforms.

The software provides in-depth data that can help shape your social media campaigns. Not only can it produce insightful reports, but you can also track your followers’ activities to determine the best time to publish your content.

Highlights

• Buffer helps you plan and craft your social media posts for every social media platform from one convenient place.
• The software supports the automatic publishing of Instagram posts, reels, and carousels and setting reminders for TikTok Stories and videos.
• An easy-to-use dashboard helps you track performance, view analytics, and produce insightful reports on your social media communities.
• You can use your followers’ activities to determine the best time to post.
• Buffer shows you unanswered comments in one place.

Pricing

Buffer has four pricing plans.

The free version of the software allows you to manage up to three social media channels.

The Essentials plan costs $6 per month per social media channel. The Team plan costs $12 per month per social media channel. Finally, the Agency plan costs $100 per month for up to ten social media channels.

All plans, except for the free version, offer a 14-day free trial.

Bottom line

Buffer’s incredibly affordable plans make this community management software accessible to businesses large and small. Businesses with burgeoning social media communities will appreciate how convenient this software makes publishing across social networks.

If you want a platform that streamlines community management (e.g., by showing all unanswered comments in the same place), we can’t recommend a better tool. Check the tool’s free trial here.

16. Qoob Stories

Overview

While not a community management tool in the traditional sense, Qoob Stories makes our list for indirectly helping with the task. It’s a video downloader geared towards the social networks Instagram and TikTok, and, as is indicative of its name, you can use it to download Instagram stories and TikTok shorts.

Qoob Stories is also excellent for learning what your competitors are up to. Not only can you use it to anonymously watch your competitors’ Instagram videos, but you can also download their post captions. And it can back up your Instagram account by downloading all your posts to your computer.

Highlights

• You can save Instagram stories published by public and private accounts.
• Qoob Stories supports automatic content downloads, ensuring you never miss new content published by accounts you follow.
• You can download Instagram post captions directly from the Qoob Stories interface or using the image’s metadata.
• Qoob Stories supports full backups of Instagram accounts, letting you transfer your posts, story highlights, captions, and more.
• You can anonymously watch your competitor’s Instagram stories without appearing in their account’s watch list.

Pricing

Qoob Stories has three pricing plans.

The Starter plan is free and supports two in-app subscriptions and 200 daily photo and video downloads.

The Personal plan costs $4 a month. It supports ten in-app subscriptions but doesn’t limit daily photo and video downloads (among other features).

Finally, the Professional plan costs $12 a month. It removes all restrictions and provides many features, like automatic subscription updates and downloads of tagged posts.

Bottom line

Businesses that focus their online community-building efforts on Instagram and TikTok will benefit from using Qoob Stories. Also, if you’re paranoid about losing your Instagram account, you’ll appreciate the tool’s backup feature.

Automatic content downloads, anonymous Instagram stories, and the ability to save stories published by public and private accounts round out the features that make this community management software an appealing choice. Check out the product here.

17. Combin Growth

Overview

Combin is a community management tool geared towards the social media app Instagram. It has two subproducts: Combin Growth and Combin Scheduler. The former product is excellent for managing Instagram communities, using a combination of artificial intelligence and automation to get the job done.

One of this software’s most powerful features is its ability to detect and unfollow IG accounts that aren’t following yours in batches. If need be, you can protect specific accounts from accidental unfollows. And Combin Growth’s analytics capabilities make it an excellent tool for monitoring your IG account’s growth.

Highlights

• You can monitor your IG account’s growth and performance on a daily, weekly, and monthly basis.
• The software supports batch audience management and exports, so you can detect IG users who don’t follow you and conveniently unfollow them in batches.
• It leverages the power of machine learning to analyze and identify low-quality accounts, saving you the trouble of pointlessly engaging with said accounts.
• You can track accounts you’ve unfollowed to prevent future interactions with them and protect specific IG accounts you follow from accidental unfollows.
• Combin Growth supports the automation of repetitive actions, including bulk follows and unfollows.

Pricing

Combin Growth has three subscription plans, and you can cancel paid subscriptions anytime up until the day the next scheduled payment falls due.

The Starter plan is free, the Personal plan costs $15 a month, and the Business plan costs $30 a month. Both the Starter and Personal plans accommodate one account, while the Business plan accommodates up to 5 accounts.

Bottom line

Combin Growth is strictly for businesses with communities on Instagram. All its features are geared towards community-management success on that platform. So if you need a tool that handles Instagram unfollows in bulk, detects accounts that aren’t following you, and protects the ones that are, Combin Growth is worth a look. Check out the product here.

18. Bevy

Overview

Bevy is another amazing community builder with a ton of features for community management. This platform can host virtual in-person and hybrid events and has video conferencing tools that let members participate (e.g., during Q&A sessions). Also, the software’s dashboard provides analytics you can use to monitor your community’s vitals.

One of the reasons why businesses opt to build online communities away from social networks like Facebook is to keep control of their data. Since Bevy is GDPR-compliant and ISO-certified, you’ll never have to worry about your data ending up in third parties’ hands. Also, it integrates with productivity software, and its dashboard provides insights to help grow your community.

Highlights

• A user-friendly dashboard provides analytics and insights that help you make informed data-backed decisions.
• Bevy provides a central hub for virtual, in-person, and hybrid events, ensuring connections between community owners and members.
• It’s GDPR-compliant and `ISO-certified, meaning your data remains yours and won’t be sold to third parties.
• Bevy supports video conferencing events and in-event Q&A sessions, letting community members interact and driving engagement.
• Its integrations with third-party software like Slack and Google Calendar help you stay organized during your community management activities.

Pricing

Bevy doesn’t provide any pricing information on its website. Consider booking a demo to talk to the team about pricing. You can also contact Bevy on its social media handles, which all have the identifier @bevyhq. The platform is on Twitter, Instagram, Facebook, and LinkedIn.

Bottom line

Bevy is an ideal software for business owners looking to create online communities that frequently hold video conferencing events. Its ISO certification and GDPR compliance also make it an attractive option for community managers who prioritize data privacy.

If that’s you, consider giving Bevy a try. Check out the product here.

19. SocialEngine

Overview

SocialEngine is yet another online community builder that doubles as a community management tool. It lets you assign roles to individual members and grant them permissions (e.g., as admins or moderators). And it supports website monetization, meaning you can do the subscription site with it.

This software is incredibly secure and keeps your data safe. It has a dedicated mobile app, so your members can log into your community without needing to use a computer. Also, it’s quick to set up and install, and the SocialEngine team can give you technical support when you need it.

Highlights

• SocialEngine supports building communities from scratch, eliminating reliance on social media platforms, and preventing account losses to bans from unintended policy violations.
• The member controls let you regulate your community and assign user roles (admin, etc.).
• SocialEngine enables the monetization of your website through membership subscriptions.
• It has a dedicated mobile app for the iOS and Android operating systems, meaning members can log in from anywhere.
• SocialEngine has state-of-the-art security features, which help keep your users’ data safe and protect your community.

Pricing

SocialEngine PHP has three self-hosting packages (i.e., you host the software on your computer) with varying prices. The Essential plan costs $299, the Advanced plan costs $549, and the Advanced Plus plan costs $1499.

Alternatively, SocialEngine Managed has four monthly subscription tiers: Advanced 4GB ($49/month), Enterprise 8GB ($89/month), Enterprise 16GB ($149/month), and Enterprise 32GB ($249/month). All tiers have a $69 signup fee.

Bottom line

If you have a strong tech background or a web developer under your employ, SocialEngine is worth considering. It’s an incredibly powerful online community builder with all the features (user roles, dedicated app, security, etc.) community managers would want from a tool of its ilk. Check the tool’s free trial here.

20. Lalal.ai

Overview

Like Qoob Stories above, Lalal.ai isn’t a conventional online community management software tool. In this software’s case, its focus is on helping you with music for your video content (rather than helping you download videos, as Qoob Stories does).

This tool is primarily meant for extracting instruments and accompaniments from video and audio recordings, which can be useful when making content for your social media community. It supports a variety of input and output files (WAV, MP3, MP4, etc.), and its AI can split recordings without impacting the audio quality.

Highlights

• You can extract instruments and accompaniments from any video or audio recording using the power of AI.
• Higher plans support batch uploads, providing efficient large-scale music extraction for use in multiple projects and social media platforms.
• Lalal.ai supports multiple input and output formats, including MP3, MP4, MKV, AVI, AAC, WAV, FLAC, AIFF, and FLAC.
• Depending on your selected plan, the software processes music splits incredibly quickly, keeping your content-release schedule intact.
• This software can split instruments from an audio or video track without losing sound quality.

Pricing

Lalal.ai has six subscription plans, categorized by Standard and High file-processing volumes.

Under the Standard volumes, we have the Starter plan, the Lite Pack plan, which costs a $15 one-time fee, and the Plus Pack, which costs a $30 one-time fee.

Under High volumes, the Master plan costs $100, the Premium plan $200, and the Enterprise plan $300.

All plans persist until you’ve used up all available minutes, after which you’ll have to purchase another plan.

Bottom line

Lalal.ai is best for community managers and content creators who predominantly produce video-based content. It can be incredibly quick at splitting audio recordings and keeps the sound quality intact when doing its thing. Check out the product here.

How Are Online Community Manager Software Tools Used? What Are Online Community Manager Software Tools?

Online community manager software tools help businesses engage their audiences across social media channels or in their own proprietary communities. Many of these tools facilitate social listening to build brand loyalty and help businesses stay connected to their existing and potential customers. 

Businesses of all sizes use community manager software in various ways. Most use the invaluable data they get from analytics to shape and grow their online communities.

In addition, they use gamification features to drive engagement and build a sense of community among members. They also deploy notification tools to ensure that their customers return.

Some of the community management software tools (like Qoob Stories and Lalal.ai) serve narrow purposes, like helping you download videos from social media platforms or audio from video recordings.

However, even these tools can help community-building strategies based on existing social networks like Instagram and Facebook.

Wrap Up

Community management is non-negotiable for any business serious about building long-term customer loyalty.

While there are many tools for the job, the community manager software tools we discussed in this article constitute the best ones. With features like analytics and social listening, you’ll be managing multiple online communities in no time and with minimum effort!